8x8 for Healthcare
One platform for contact center, voice, video, chat, and APIs.
Overview
8x8 for Healthcare provides an integrated cloud communications platform that includes voice, video, chat, and contact center capabilities. The solution is designed to be HIPAA-compliant, allowing healthcare organizations to securely communicate with patients and manage their interactions. 8x8 aims to help providers streamline workflows, enhance patient engagement, and improve care coordination.
✨ Key Features
- HIPAA-compliant Communications
- Unified Communications (Voice, Video, Chat)
- Cloud Contact Center
- EHR/CRM Integration
- Secure Patient Engagement
- Analytics and Reporting
🎯 Key Differentiators
- Owns its entire technology stack
- Strong global presence
- Combined UCaaS and CCaaS platform
Unique Value: Offers a single, integrated platform for all communication and contact center needs, simplifying management and providing a seamless experience for both patients and staff.
🎯 Use Cases (4)
✅ Best For
- Improving first call resolution
- Reducing patient hold times
- Enhancing care team communication
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations that only need a basic phone system
- Companies not requiring contact center functionality
🏆 Alternatives
Provides a more tightly integrated UCaaS and CCaaS solution compared to competitors who may partner for one or the other, but the feature set may be more than what some smaller organizations need.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (X4 tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
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