ASAPP
Generative AI for Contact Centers.
Overview
ASAPP is a generative AI platform for contact centers that helps businesses improve customer experience and agent productivity. It provides AI-native solutions for voice, chat, and digital channels, automating conversations and augmenting human agents with real-time insights.
✨ Key Features
- Generative AI Agents
- Real-Time Agent Assist
- Conversation Intelligence
- Automated Self-Service
- Omnichannel Engagement
- Performance Analytics
🎯 Key Differentiators
- AI-native platform built on generative AI
- Focus on both automation and human agent augmentation
- Enterprise-grade solution for large contact centers
Unique Value: Drives a step-change in contact center performance by applying generative AI to both automate conversations and make human agents more effective.
🎯 Use Cases (4)
✅ Best For
- Automating complex customer service inquiries with generative AI
- Augmenting human agents with real-time guidance and information
- Improving first contact resolution and customer satisfaction
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses with low interaction volumes
- Companies looking for a simple call recording tool
🏆 Alternatives
Offers a more advanced and comprehensive AI-native solution compared to traditional contact center technologies or point solutions.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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