BMC Helix
The Future of Service and Operations Management is Autonomous.
Overview
BMC Helix is an enterprise-grade platform that unifies service and operations management. It leverages AIOps to provide observability, monitoring, and advanced analytics. The platform is designed to help organizations move from a reactive to a proactive and predictive IT operations model, with features for automated remediation of recurring problems.
✨ Key Features
- AIOps-driven event correlation and root cause analysis
- Automated remediation workflows
- Service health dashboards
- Multi-source observability data ingestion
- Integrated ITSM capabilities
🎯 Key Differentiators
- Long-standing expertise in enterprise IT management
- Integrated platform for both service and operations (ServiceOps)
- Open, multi-cloud platform
Unique Value: Provides an integrated, AI-powered approach to ServiceOps, helping enterprises to improve service availability, reduce operational costs, and accelerate innovation.
🎯 Use Cases (4)
✅ Best For
- Automatically resolving incidents based on policy-driven automation scripts
- Correlating events from multiple sources to identify the root cause of service outages
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small organizations or those not needing an integrated ServiceOps platform
🏆 Alternatives
Offers a more unified solution for both ITSM and ITOM compared to point solutions, with a strong heritage in enterprise operations management.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
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