ConnectWise
The IT Management Platform for Your Success.
Overview
ConnectWise offers a robust business management platform for companies that sell, service, and support technology. Its core product, ConnectWise PSA (formerly Manage), is a professional services automation tool that includes ticketing, project management, billing, and a client-facing portal. This portal allows clients to create and track service tickets, view invoices, and access reports, serving as a central point of interaction with their service provider.
✨ Key Features
- Professional Services Automation (PSA)
- Service Ticketing
- Client Portal
- Project Management
- Billing & Invoicing
- Remote Monitoring & Management (RMM)
- Cybersecurity Solutions
🎯 Key Differentiators
- Comprehensive, all-in-one platform for TSPs
- Largest integration ecosystem in the industry
- Mature and feature-rich PSA capabilities
Unique Value: ConnectWise provides a single, integrated platform to run an entire technology solutions business, from sales and service delivery to billing and operations.
🎯 Use Cases (4)
✅ Best For
- Running the entire operations of an MSP
- Integrating service desk with billing and sales
- Providing a basic portal for client ticket submission
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small MSPs looking for a simple, lightweight solution
- Companies needing a highly advanced, feature-rich client portal (without third-party add-ons)
🏆 Alternatives
While newer tools may offer a more modern UI, ConnectWise's strength lies in its comprehensive feature set and unmatched ecosystem of third-party integrations, making it the central hub for many MSPs.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premium tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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