Ethoca
A Mastercard Company. A Smarter Way to do Commerce.
Overview
Ethoca, a Mastercard company, operates a global network that allows merchants and card issuers to collaborate in real-time to fight fraud and chargebacks. Its flagship product, Ethoca Alerts, provides merchants with a notification when a customer has initiated a dispute, giving the merchant an opportunity to resolve the issue (e.g., by providing a refund) before it becomes a chargeback. They also offer solutions to provide more transaction details to cardholders and issuers to prevent confusion-based disputes.
✨ Key Features
- Chargeback Prevention Alerts
- Fraud and Transaction Intelligence Sharing
- Digital Receipt Solutions
- Global network of merchants and issuers
🎯 Key Differentiators
- Part of the Mastercard network.
- Vast global network of participating issuers and merchants.
- Focus on real-time collaboration and intelligence sharing.
Unique Value: Ethoca provides merchants with a critical early warning system, allowing them to prevent chargebacks by resolving customer disputes before they are formally filed, thereby protecting their merchant accounts and revenue.
🎯 Use Cases (4)
✅ Best For
- Allowing digital goods merchants to stop fulfillment on fraudulent orders that have been disputed.
- Helping airlines and travel agencies resolve booking disputes before they turn into costly chargebacks.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses looking for a tool to fight and win chargeback cases through representment.
- Merchants who need a pre-transaction fraud score.
🏆 Alternatives
As the primary alert network for Mastercard, Ethoca provides unparalleled coverage for disputes on that network, making it an essential component of a comprehensive chargeback prevention strategy alongside its main competitor, Verifi.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (All tier)
🔒 Compliance & Security
💰 Pricing
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