Freshworks
Delightfully simple software.
Overview
Freshworks provides a suite of products for customer engagement, including Freshdesk (customer support), Freshsales (sales CRM), and Freshmarketer (marketing automation). Its in-app messaging capabilities are primarily delivered through Freshchat, which can be used standalone or as part of the broader Freshworks suite.
✨ Key Features
- Help Desk (Freshdesk)
- Live Chat and Chatbots (Freshchat)
- CRM (Freshsales)
- Marketing Automation (Freshmarketer)
- IT Service Management (Freshservice)
🎯 Key Differentiators
- User-friendly and intuitive design
- Comprehensive suite of products at an affordable price
- Strong focus on the SMB market
Unique Value: Provides a powerful, affordable, and easy-to-use suite of software for businesses of all sizes to delight their customers and employees.
🎯 Use Cases (5)
✅ Best For
- Using AI-powered chatbots in Freshchat to answer common customer questions and route complex issues to live agents.
- Managing customer tickets across email, phone, chat, and social media with Freshdesk.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Deep, mobile-first engagement (compared to specialists like Braze)
- Product-led growth tools (compared to Pendo or Appcues)
🏆 Alternatives
Offers a more integrated and often more affordable solution compared to competitors like Zendesk and Salesforce, especially for small and medium-sized businesses.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies by plan tier)
🔒 Compliance & Security
💰 Pricing
✓ 21-day free trial
Free tier: Varies by product (e.g., Freshchat Free has up to 100 agent seats)
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