Gainsight PX
Drive Product-Led Growth with Product Experience Software.
Overview
Gainsight PX is a product experience platform designed for B2B companies to accelerate product adoption, engagement, and product-led growth. It combines rich product analytics with in-app user engagements and feedback collection into a single solution. This allows product and customer success teams to understand user behavior, guide users with personalized onboarding and messaging, and gather feedback to inform the product roadmap.
✨ Key Features
- Product & Feature Analytics
- In-App Engagements (Dialogs, Sliders, Guides)
- Audience Segmentation
- User Feedback & Surveys (NPS)
- Knowledge Center Bots
- Product Mapper
- Retention Analysis
- Funnel Analysis
🎯 Key Differentiators
- Deep integration with Gainsight's Customer Success platform (Gainsight CS).
- Strong focus on B2B SaaS use cases.
- Combines product experience with customer health data.
Unique Value: Connects product usage directly to customer success outcomes, providing a unified view of customer health that combines product analytics with CRM and support data.
🎯 Use Cases (6)
✅ Best For
- Creating in-app engagements to guide users through new features.
- Analyzing product usage data to identify at-risk customers.
- Collecting NPS feedback to measure user satisfaction.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- B2C companies with millions of anonymous users.
- Startups looking for a simple, low-cost onboarding tool.
🏆 Alternatives
Offers a tighter integration with customer success workflows than competitors like Pendo or Appcues, making it ideal for organizations that want to align product and CS teams.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Up to 100 Monthly Active Users.
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