GetFeedback
The Agile Customer Experience Platform.
Overview
GetFeedback, a Momentive brand, is a customer experience platform that helps businesses understand and improve their customer journey. It allows for the creation of mobile-friendly surveys that can be distributed across various channels, including in-app, and integrates deeply with Salesforce.
✨ Key Features
- Mobile-friendly surveys
- NPS, CSAT, and CES surveys
- Website and in-app feedback
- Email and SMS surveys
- Deep Salesforce integration
- Real-time dashboards and analytics
- Text analytics
🎯 Key Differentiators
- Best-in-class, seamless integration with Salesforce
- Agile and easy-to-use platform
- Focus on actionability and closing the feedback loop
Unique Value: Enriches the Salesforce customer profile with real-time feedback, enabling businesses to take immediate, informed action to improve the customer experience.
🎯 Use Cases (5)
✅ Best For
- Collecting feedback within the Salesforce ecosystem
- Creating branded, mobile-first surveys
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses not using Salesforce
🏆 Alternatives
While other tools integrate with Salesforce, GetFeedback's integration is deeper and more intuitive, making it the superior choice for Salesforce-centric organizations.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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