Heap
Build better digital experiences.
Overview
Heap differentiates itself with autocapture, automatically collecting every user interaction—clicks, taps, swipes, form submissions—without needing to define events upfront. This allows for retroactive analysis, enabling teams to answer new questions with historical data.
✨ Key Features
- Autocapture of all user events
- Retroactive analysis
- Session replay
- Heatmaps
- Funnel and retention analysis
- User segmentation
🎯 Key Differentiators
- Codeless autocapture of all user interactions
- Ability to perform retroactive analysis on historical data
- Combination of quantitative and qualitative (session replay) data
Unique Value: Eliminates the need for upfront event planning and developer resources by automatically capturing everything, ensuring you never miss an insight.
🎯 Use Cases (4)
✅ Best For
- On-the-fly funnel creation for newly identified user paths
- Troubleshooting user issues with combined quantitative data and session replay
- Complete user journey mapping across a website or app
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations with strict data governance that prohibits collecting all user interactions
- Simple pageview and traffic analysis
🏆 Alternatives
Unlike Mixpanel or Amplitude which require manual event instrumentation, Heap's autocapture provides a more complete dataset from day one, enabling retroactive analysis.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Premier tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Up to 10k monthly sessions
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