Hiver
The AI Customer Service Platform, built for Google Workspace.
Overview
Hiver is a customer service platform designed for teams that use Google Workspace. It integrates seamlessly into the Gmail interface, allowing users to manage shared inboxes (like support@), assign emails as tasks, track their status, and collaborate with team members using notes, all without leaving Gmail. It also supports other channels like live chat and WhatsApp.
✨ Key Features
- Works inside Gmail
- Shared inbox management
- Email assignment and tracking
- Collision alerts to prevent duplicate replies
- Email notes for internal collaboration
- SLA management and analytics
- AI-powered routing and reply suggestions
🎯 Key Differentiators
- Native integration and user experience within the Gmail interface
- Simplicity and ease of adoption for teams already on Google Workspace
- Strong focus on email-based collaboration
- Excellent customer support
Unique Value: Transforms Gmail into a collaborative, no-learning-curve help desk, enabling teams to deliver fast, personal customer service without leaving their inbox.
🎯 Use Cases (4)
✅ Best For
- Google Workspace-based businesses
- Teams looking for a simple, Gmail-native help desk
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies that do not use Google Workspace
- Teams that require a standalone application with its own interface
🏆 Alternatives
Unlike standalone platforms like Front or Help Scout, Hiver operates entirely within Gmail, making it the most seamless and intuitive option for teams heavily reliant on Google Workspace.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Elite tier)
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
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