NinjaOne Documentation
Integrated IT Documentation for a Unified Platform.
Overview
NinjaOne Documentation is not a standalone product but a core feature of the NinjaOne RMM platform. It allows MSPs to create, manage, and store secure documentation directly within the same tool they use for remote monitoring and management. This tight integration enables technicians to access relevant documentation, credentials, and procedures in the context of the specific device or organization they are working on, streamlining workflows and reducing the need to switch between applications.
✨ Key Features
- Integrated with RMM Platform
- Contextual Documentation (linked to devices, sites, policies)
- Secure Credential Manager
- File & Attachment Storage
- Templating & Checklists
- Relationship Mapping
- Activity Logging & Auditing
🎯 Key Differentiators
- Fully unified with the RMM, providing contextual information without platform switching.
- Simplicity and ease of use, consistent with the NinjaOne brand.
- Included with the core RMM product, not a separate purchase.
Unique Value: Eliminates the 'swivel chair' effect by embedding essential documentation and password management directly into the RMM interface, boosting technician efficiency and accuracy.
🎯 Use Cases (4)
✅ Best For
- Linking step-by-step repair guides directly to a specific type of server.
- Storing site-specific credentials and accessing them from the device view.
- Creating standardized onboarding checklists for new client setups.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies not using the NinjaOne RMM platform
- Need for a standalone, dedicated documentation platform
🏆 Alternatives
Unlike standalone tools like IT Glue or Hudu, it offers unparalleled convenience for NinjaOne users at the cost of being locked into a single vendor's ecosystem.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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