Promoter.io
The most actionable customer feedback platform.
Overview
Promoter.io is a Net Promoter Score platform designed to help businesses engage customers, reduce churn, and drive growth. It focuses on the full feedback loop: collecting NPS data, analyzing qualitative feedback with text analytics, and providing tools to engage with detractors, passives, and promoters. The platform is built for companies that want to make NPS a central part of their growth strategy by systematically acting on the feedback they receive.
✨ Key Features
- Dedicated NPS campaign management
- Multi-channel distribution (email, SMS, link)
- Text and sentiment analysis
- Automated thank you messages and follow-ups
- Real-time dashboards and trend analysis
- Throttling to prevent over-surveying
🎯 Key Differentiators
- Singular focus on the Net Promoter System methodology
- Emphasis on closing the feedback loop
- Strong text analytics for qualitative feedback
Unique Value: Provides a focused, best-practice approach to implementing the Net Promoter System to drive measurable business growth.
🎯 Use Cases (4)
✅ Best For
- Running ongoing, automated NPS campaigns
- Analyzing themes from detractor feedback to prioritize product improvements
- Triggering workflows to follow up with unhappy customers
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies needing other survey types like CSAT or CES
- Users looking for a free or very low-cost solution
🏆 Alternatives
More focused on the NPS methodology and closing the loop than general survey tools, but less broad than full CX platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Professional tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
🔄 Similar Tools in Net Promoter Score
Qualtrics
Enterprise-grade platform for collecting and analyzing customer feedback, including NPS, across mult...
Delighted
A user-friendly, self-serve platform for collecting NPS, CSAT, and CES feedback across multiple chan...
Zonka Feedback
An omnichannel feedback platform with strong AI capabilities for collecting and analyzing NPS and ot...
SurveySparrow
An NPS tool that focuses on creating engaging, chat-like surveys to improve response rates....
AskNicely
A platform focused on collecting real-time NPS feedback to empower frontline teams and improve custo...
Survicate
A versatile survey platform for collecting customer feedback across websites, in-product, mobile app...