Qudini by Verint
Retail Choreography Solutions.
Overview
Qudini by Verint is a customer experience management platform that helps retailers and banks choreograph their in-store customer journeys. While its primary focus is on appointment scheduling and virtual queue management, it also offers a robust solution for managing Click & Collect (BOPIS) and curbside pickups. The platform allows customers to check in upon arrival, receive status updates, and enables staff to efficiently manage the pickup process.
✨ Key Features
- Click and Collect / BOPIS Management
- Customer Check-in (In-store or Curbside)
- Appointment Scheduling
- Virtual Queue Management
- Event Booking
- SMS and App Notifications
🎯 Key Differentiators
- Focus on the entire in-store customer journey (queues, appointments, pickups)
- Enterprise-grade scalability and security
- Part of the larger Verint customer engagement portfolio
Unique Value: Optimizes the final step of the BOPIS journey—the in-store pickup—by managing customer flow and communication for a seamless experience.
🎯 Use Cases (3)
✅ Best For
- Streamlining the curbside pickup process with customer check-in and notifications.
- Allowing customers to book appointments for in-store services or consultations.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses needing a full Order Management System (OMS) for inventory and order routing.
🏆 Alternatives
Goes beyond simple appointment scheduling to manage the entire on-site customer experience, including walk-ins and order pickups.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
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