SherpaDesk
The All-in-One Helpdesk, PSA, and RMM Solution.
Overview
SherpaDesk is a flexible software solution that combines helpdesk ticketing, time tracking, invoicing, and asset management. It is designed to be an affordable and easy-to-use tool for organizations that need to manage customer support and bill for their time, making it a good fit for smaller MSPs, IT departments, and consulting firms.
✨ Key Features
- Email-to-Ticket Conversion
- Time Tracking & Invoicing
- Asset Management
- Project Management
- Knowledge Base
- Remote Assistance (via integration)
🎯 Key Differentiators
- Affordable and transparent pricing
- Simple, easy-to-learn interface
- Good balance of helpdesk, PSA, and asset management features for the price
Unique Value: Offers a simple, affordable, and effective way for service-based businesses to manage tickets, track time, and get paid.
🎯 Use Cases (4)
✅ Best For
- Providing a cost-effective PSA solution for small but growing MSPs
- Streamlining the support and billing process for consultants
- Integrating with remote access tools for a complete support workflow
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large MSPs requiring a deeply integrated RMM and advanced automation
- Companies needing complex, multi-stage project management features
🏆 Alternatives
Provides more PSA-specific features (like invoicing from time logs) than a generic helpdesk like Freshdesk, but is less comprehensive than an all-in-one like Atera or a full PSA like ConnectWise.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Included tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: 1 Technician, limited features
🔄 Similar Tools in IT Services CRM
ConnectWise PSA
A comprehensive professional services automation (PSA) tool for technology solution providers (TSPs)...
Datto Autotask PSA
A cloud-based PSA platform for MSPs to centralize operations and make data-driven decisions....
Kaseya BMS
A next-generation PSA solution designed for MSPs to manage service delivery and business operations....
HaloPSA
A modern, intuitive PSA platform designed to centralize all MSP workflows and operations....
Atera
An integrated platform combining RMM, PSA, remote access, and billing in one solution....
Syncro
A combined RMM and PSA platform built for MSPs, focusing on simplicity and efficiency....