Strikedeck
Customer Success Platform by Medallia.
Overview
Strikedeck, now part of Medallia, is a customer success platform that helps businesses deliver exceptional customer experiences and maximize customer lifetime value. It provides a 360-degree view of the customer, automated workflows, and predictive analytics to help CS teams proactively manage their accounts. The acquisition by Medallia has enhanced its capabilities in customer experience management.
✨ Key Features
- Customer 360 View
- Automated Playbooks
- Customer Health Scoring
- Usage Tracking
- NPS and Surveys
- Predictive Analytics
🎯 Key Differentiators
- Integration with Medallia's customer experience platform.
- Strong capabilities in both customer success and experience management.
- Enterprise-grade security and compliance.
Unique Value: Combines customer success management with best-in-class customer experience capabilities from Medallia.
🎯 Use Cases (4)
✅ Best For
- Combining operational customer data with experience data from Medallia.
- Automating customer success workflows based on health scores and other triggers.
- Gaining a comprehensive view of customer health and sentiment.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies not interested in the broader customer experience management capabilities of Medallia.
- Small businesses looking for a simple, low-cost solution.
🏆 Alternatives
Offers a more holistic view of the customer by integrating operational and experience data, which is a key differentiator from standalone CS platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
🔄 Similar Tools in CS Operations
Gainsight
A leading customer success and product experience platform....
Catalyst
An intuitive and flexible customer success platform....
ChurnZero
A platform focused on fighting customer churn....
Totango
A flexible and modular customer success platform....
ClientSuccess
A customer success platform focused on CSM productivity....
Planhat
A flexible platform for customer success and beyond....