TeamSupport
B2B Customer Service Management.
Overview
TeamSupport is a cloud-based customer support solution designed specifically for B2B companies. It goes beyond basic ticketing to focus on managing customer relationships at the account level, enabling better collaboration between support, success, and product teams. It includes tools for ticketing, live chat, customer self-service, and AI-powered insights.
✨ Key Features
- B2B-focused ticketing (account-level management)
- Customer Distress Index (CDI) for identifying at-risk accounts
- Integrated live chat and messaging
- Customer self-service hub (knowledge base, forums)
- AI Assist for ticket summarization and replies
- Product and inventory management
🎯 Key Differentiators
- Strong focus on the needs of B2B companies
- Integrated customer and product databases
- Emphasis on internal collaboration
Unique Value: Provides a holistic view of the B2B customer, enabling support teams to move beyond reactive ticket-taking and build stronger customer relationships.
🎯 Use Cases (4)
✅ Best For
- Support for SaaS companies
- Customer service for manufacturing and hardware companies
💡 Check With Vendor
Verify these considerations match your specific requirements:
- B2C companies with high volumes of simple, individual customer queries
🏆 Alternatives
Better equipped to handle the complexities of B2B support, such as managing multiple contacts at a single company and tracking product-specific issues.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise/Scale tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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