Userlist
Email Automation for SaaS
Overview
Userlist is a customer messaging platform designed specifically for the needs of B2B SaaS companies. It allows for sophisticated automation based on user and company-level behavior. Teams can use Userlist to automate user onboarding, engage trial users, announce features, and nurture customers through email and in-app messages, with a data model that understands complex relationships like companies and users.
✨ Key Features
- Behavior-based Email Automation
- In-app Messaging
- Company Account Level Data Model
- User & Company Segmentation
- Visual Workflow Builder
- Conversion Tracking
- Broadcasts (Newsletters)
🎯 Key Differentiators
- Built specifically for B2B SaaS workflows
- Native support for company accounts and user relationships
- Focus on simplicity and ease of use for core SaaS use cases
Unique Value: Provides the exact email and in-app messaging tools a B2B SaaS company needs, with a data model that works out-of-the-box for company accounts.
🎯 Use Cases (5)
✅ Best For
- B2B SaaS User Onboarding
- Company-level Email Automation
💡 Check With Vendor
Verify these considerations match your specific requirements:
- B2C marketing automation
- Visual product tours and guides
🏆 Alternatives
Simpler and more focused on B2B SaaS than large platforms like Customer.io or Intercom, which cater to a broader market.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
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