Verint
The Customer Engagement Company.
Overview
Verint offers a cloud platform with a suite of AI-powered bots designed to automate customer engagement and augment the human workforce. Verint's Conversational AI can be deployed across various channels, from voice to digital, to provide personalized self-service experiences and reduce the number of interactions escalated to human agents. The platform also includes tools for analyzing customer conversations to uncover insights and improve business outcomes.
✨ Key Features
- Conversational AI for automated customer interactions
- Intelligent Virtual Assistant (IVA) for self-service
- Specialized bots for tasks like containment, risk scoring, and coaching
- Speech and text analytics to analyze customer conversations
- Automated quality management
- Workforce management
- Generative AI for creating personalized responses and summarizing interactions
🎯 Key Differentiators
- Broad customer engagement platform with deep compliance capabilities
- Strong AI and analytics for unstructured interaction data (voice and text)
- Open platform and extensive partner ecosystem
Unique Value: Helps organizations capture, analyze, and manage customer and employee interactions to ensure compliance, mitigate risk, and drive better business outcomes.
🎯 Use Cases (5)
✅ Best For
- Reducing agent workload and operational costs through automation
- Improving customer satisfaction with faster and more personalized service
- Gaining valuable insights from customer conversations to drive business improvements
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses that may not require the extensive suite of workforce engagement and analytics tools offered by Verint.
🏆 Alternatives
Offers a more comprehensive suite for total quality and compliance management across all customer interactions, not just archiving for compliance.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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