Salesforce Communications Cloud
The #1 AI CRM for telcos.
Overview
Salesforce Communications Cloud is a comprehensive, cloud-based BSS solution designed for the telecommunications industry. It builds upon Salesforce's digital omnichannel capabilities and features a robust communications data model. The suite includes Configure, Price, Quote (CPQ), Enterprise Product Catalog (EPC), order capture, Digital Commerce, Industries Order Management, and Contract Lifecycle Management.
✨ Key Features
- AI-powered insights
- Seamless omnichannel experiences
- Industry-standard integrations
- Configure, Price, Quote (CPQ)
- Enterprise Product Catalog (EPC)
- Order Management
🎯 Key Differentiators
- Built on the Salesforce CRM platform
- Strong focus on customer experience and digital transformation
- Robust ecosystem of partners and integrations
Unique Value: Delivers a complete, AI-powered digital BSS suite on the world's #1 CRM platform, enabling telcos to unify the customer journey and accelerate growth.
🎯 Use Cases (4)
🏆 Alternatives
Offers a more customer-centric and CRM-native approach compared to traditional BSS vendors.
💻 Platforms
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
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